Wapmonkey for Customer Support
Answer support queries faster with WhatsApp
Be more responsive and enhance your reputation for great customer support
Instant Access
Deal with customer queries that require instant responses and collect all the right information to solve customer problems 24x7 through WhatsApp.
Chatbot Support
Automate support using Wapmonkey’s no-code drag and drop chatbot builder to create simple flows that answer common queries and escalate to your support team when needed.
Quality Management
Drive the quality management process that helps improve your support function by collecting timely feedback from customers after every interaction.
Timely Updates
Send timely WhatsApp updates to let customers know their queries, appointments or orders are all being taken care off.
Integrate Support
Integrate Wapmonkey with your CRM and Helpdesk, or Google Sheets, to ensure that you don’t lose the context of conversations.
Scale Support
Wapmonkey automation enables you to scale your support through WhatsApp as you grow, without having to invest more in your support team.
Enhance Customer Experience with Real-Time Responses
We pride ourselves to be the only customer-focused quality-driven digital marketing company that can support all of your digital needs.
Provide customer winning support with WhatsApp
Stronger Customer Relationships
Faster positive support via WhatsApp builds stronger relationships.
- Improve your customer satisfaction score and gather feedback for quality management.
- Provide positive support outcomes that quickly enhance your brand reputation.
Grow Future Sales
High-quality service and support drive future sales growth.
- Increase the chances of new and repeat purchases by happy customers by providing a high level of satisfaction.
- Reduce customer churn, improve retention and increase the Lifetime Value of customers to your business.
- Improve customer retention by nurturing relationships with personalized offers and follow-ups.
- Increase the Lifetime Value (LTV) of customers by keeping them engaged with your brand over the long term.
Automate, Collaborate, Escalate
Automate tasks for better collaboration across teams.
- Unify and better organize responses to customer pre-sales and support enquiries.
- Answer common support queries with automated chatbots and escalate more complex questions to your support team.
- Streamline workflows by integrating automation tools with your existing systems.
- Enable real-time communication among teams to collaborate effectively on escalated cases.
Happy Customers
Customer satisfaction is our major goal. See what our customers are saying about us.
“WapMonkey is the ultimate tool for managing campaigns and automated messaging. The Send Message API allows me to send personalized text and media, while the campaign scheduler ensures everything goes out on time. It’s been a huge boost for my business”
Rahul Mehta
“I use WapMonkey’s Send Message API for my event management company, Whether it’s sending invites via text or sharing event highlights through media messages, it’s always reliable and easy to use. It’s truly streamlined our client interactions!”
Neha Kapoor
“Thanks to WapMonkey’s Send Message API, I can now send text and media messages in just a few clicks. The ability to include images and videos has transformed how I engage with my audience. It’s simple, efficient, and incredibly effective.”
E-commerce Entrepreneur
“WapMonkey’s Send Message API is a game-changer for my business. Whether it’s text updates or media-rich messages, the process is smooth and efficient. It has made communicating with my customers so much easier and more impactful. Highly recommended!”
Emily T.
“WapMonkey - WhatsApp Business API Service is very nice.. And customer representative is very polite and good attitude.”
E-Tax Consultant
